Shipping & Returns

Defective product or order error

If you receive a damaged order or if there is an error in the order sent to you, all you need to do is advise Trois Crayons & Compagnie of the situation by e-mail at or by phone at 514-347-9952, no more than 30 days following your receipt of the merchandise. Trois Crayons & Compagnie will send you a pre-addressed return envelope, which you can use to return your order. Upon receipt of the return, Trois Crayons & Compagnie will exchange or refund the item, in accordance with your wishes.

Changed your mind?

If you simply change your mind no later than 10 days following the receipt of the merchandise, and you wish to exchange merchandise or receive a refund, in whole or in part, you can always send the items back to us, in their original condition and packaging, and at your expense, and we will exchange or refund the items when we receive them. For more information about this, contact us by e-mail at:, or by phone at 514-347-9952.

Shipping address

Trois Crayons & Cie
35 Victor-Bourgeau
Lavaltrie (Québec)
J5T 1C8